Privacy Policy

IMI International (Australia) Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

The IMI INTERNATIONAL Privacy Policy is a formal statement of the principles and guidelines concerning the protection of personal information provided to IMI INTERNATIONAL, by its clients, respondents and employees. 

The objective of the IMI INTERNATIONAL Privacy Policy is to promote responsible and transparent practices in the management of personal data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

IMI INTERNATIONAL wants to ensure its clients, employees and respondents, that is will constantly review all of its practices concerning the protection of personal information, and remain current with all legislation and technology, to meet both today’s and tomorrow needs of its client’s, employees, and respondents.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. IMI collects personal information to understand respondent needs, attitudes, purchase intent, and preferences for client’s products, services, and related marketing activity.

The personal information collected is limited to email address, full name, phone number and mailing address (when necessary for processing rewards). Additional personal information is only collected on a per study need and will be made clear to the induvial(s).

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

IMI shall limit the collection of personal information to only that which is necessary for the purposes identified by IMI and shall only collect personal information by fair and lawful means.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 Disclosure of Personal Information

IMI INTERNATIONAL will not use or disclose personal information for purposes other than those for which it was collected. Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at .